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  1. Dev - Nexus Repo
  2. NEXUS-8442

Generating support.zip times out in Windows before it can generate

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: 3.0.0-m4
    • Fix Version/s: 3.0.0-m4
    • Component/s: Support Tools
    • Labels:
      None
    • Environment:
      IE11, Chrome Windows 7
    • Story Points:
      2
    • Sprint:
      Sprint 41

      Description

      During UX review, I noticed creating a support.zip in Windows timed out. This seems OK in Mac. Nothing shows in log (default levels) besides INFO messages the zip is being generated. Let me know if those messages would help or if I should try higher/different levels.

      I tried this further by removing all the contents except System Information. This worked albeit slowly (3-4MB file). My guess thus is either the timeout is too quick or something wrong in Windows (or with my setup). I did have both options limiters on (the entire time on all systems).

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              Assignee:
              jtom Joe Tom
              Reporter:
              jtom Joe Tom
              Last Updated By:
              Peter Lynch Peter Lynch
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                Updated:
                Resolved:
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